Your Privacy Rights

We appreciate the trust you place in Az-Tex Hats, and we are committed to respecting your privacy and the security of your personal information. Our privacy policy, last updated on November 30, 2010, describes the information we collect and how we use it.


 Az-Tex Hats
3903 N. Scottsdale Rd.
Scottsdale, AZ 85251

Local Phone: 480-481-9900
Toll Free: 1-800-972-2116
Store Hours : 10:00-5:00 MST Monday through Saturday


Information We Collect
We may collect contact and financial information (including name, address, telephone number, email address and, when necessary, credit card information) when you:

  • Place an order on our Web site
  • Return an item
  • Inquire about our services
  • Receive a gift package
  • Create an account at

We also gather information about how visitors navigate through our Web site by using clickstream data gathered with "cookies" and/or other online tools such as "pixel tags." See Cookies and Pixel Tags for further information.
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Using Information We Collect
At, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:

  • Process and track your order
  • Provide the services you request
  • Contact you about the status of an order
  • Identify your product and service preferences
  • Customize our communications to you
  • Improve our merchandise selection and customer service
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Information We Share with Others and Your Privacy Rights
We contract with other companies to provide certain services, including credit card processing and shipping. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than

We do not share your information with outside commercial sources except as described in this privacy policy. We do not give, trade or sell your personal information, email address or any personal identification information with any other marketers, retailers or associates.

On rare occasions, we may disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
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Your Choices
We may from time to time send strictly critical service updates about our site (for ex. if our site is down). You may not opt-out of receiving these emails. We also will respond to emails and postal mail sent to us. You may not opt-out of receiving our responses. We will honor your wishes as to how you would like us to respond.

You may contact us for privacy, product, or site related issues at service@], or by writing

Az-Tex Hats
10658 North 32nd Street
Phoenix, AZ 85028

Please be sure to provide us your exact name and address, or the most recent order number, so that we can be sure to identify you correctly. If, due to human error, you receive unwanted communications, please contact us again and we will make every effort to correct the situation.
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Cookies and Pixel Tags


A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you. We do not tie personally identifiable information to our cookies.

For example, we use cookies to:

  • Remember what items are in your shopping cart
  • Recognize you when you return to our web site
  • Enable you to use express checkout, if you have created an account at
  • Study how our customers navigate through our web site and which products they request in search engine inquiries

We use session ID cookies and persistent cookies.

Session Cookies:

  • We use session cookies to make it easier for you to navigate our site
  • A session cookie helps keep track of items that you put into your shopping cart
  • A session ID cookie expires when you close you browse

Persistent Cookies:

  • A persistent cookie remains on your hard drive for an extended period of time
  • You can remove persistent cookies by following directions provided in your Internet browser’s "help” file.
  • We set a persistent cookie to store your passwords, so you don’t have to enter it more than once.
  • Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.

Some of our business partners (e.g. advertisers) use cookies on our site. We have no access to or control over these cookies.

This privacy statement covers the use of cookies by only and does not cover the use of cookies by any third parties.

If you set your browser to refuse cookies, please call us at 800-972-2116 to place your order.

Pixel Tags:

Pixel tags help us better manage content on our site by informing us what content is effective. Pixel tags are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, pixel are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personally identifiable information.

Log Files:

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We link this automatically-collected data to personally identifiable information, in such that we record your IP address. IP addresses would be used to assist us in investigating a case of fraud (IE: someone attempting to use stolen credit cards).

We use a third-party tracking service that uses cookies, pixel tags, and log files, called HitsLink by Net Applications, to track non-personally identifiable information about visitors to our site in the aggregate who uses these other online tools to measure the performance of a marketing effort on our behalf. We prohibit these companies from using this information for their own marketing purposes or from sharing this information with anyone other than .
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How We Use Email
When you provide us your email address, we may send you emails necessary to confirm and process your order, respond to a request, or to provide customer service. For example, after you place an order at, you will receive an email confirmation. Recipients of our Email Gift Certificates will receive an email notifying them of the gift and instructing them how to redeem it . This is a one-time email to the gift recipient and their email will not be used again unless they place an order on our website.
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Links to Other Sites
Occasionally we provide links on our Web site to other sites we think you will enjoy. These sites operate independently of Az-Tex Hats and have established their own privacy and security policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
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Updating or Reviewing Your Information
To update your customer information (name, address, telephone number and email address), please contact us at the address above, or visit our customer service center online. A limited amount of purchase information may also be available to you. To protect your privacy, we will need to validate your identity before you update or review your information.
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We maintain the data that you provide us, along with a record of your purchases, in a secure database. It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.

When you make a purchase on our Web site, your transactional information is transmitted in a safe, encrypted format. We encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
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Privacy of Children on Our Web Site
Our Web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.
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Policy Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here or by means of a notice on our home page.
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Questions or Comments?
For questions, comments or assistance, we invite you to contact us.


I recently ordered and received the Kenny Chesney Palm leaf hat. First of all, I am very impressed by its quality, shape and size! I was very concerned with it fitting and it fits perfectly. Thank you! I'm not a big review guy but I wanted to share my experience with you. Thanks again for the awesome service! ~~ Jamie Martin

The hat arrived yesterday and my husband is so happy to have it back. You did an excellent job with the restoration. Thank you so much. ~~ Becki

I just received my old hat which you made almost like new. The lining is perfect and you didn’t spoil the hats character. I’ve had this hat for 30 years and you have made it so beautiful; I’ll have it for a good time more! Thank you very much and may the Lord bless you all! Keep looking up. ~~ Ron